Frequently Asked Questions
Your guide to premium paper, pens, and professional service.
What are your shipping rates within Australia?
We offer complimentary standard shipping on all Australian orders over $150. For orders below this amount, a flat rate of $10 applies for standard post and $15 for express delivery.
Do you offer international shipping?
Yes, Luxury Stationery Store Australia ships globally. International shipping costs are calculated at checkout based on the destination and the weight of your premium stationery items.
Can I request personalized embossing or engraving?
Absolutely. We offer bespoke gold-leaf embossing and laser engraving on selected journals and writing instruments. Please allow an additional 3-5 business days for custom orders.
What is your return policy for luxury items?
We accept returns on non-personalized items within 30 days of purchase, provided they are in their original, unopened packaging. Due to their nature, customized or embossed items cannot be returned.
Are your paper products fountain pen friendly?
We curate our collection specifically for enthusiasts. Our journals and notebooks feature high-gsm, acid-free paper designed to prevent feathering and bleed-through, even with the wettest fountain pen inks.
Do you provide corporate gifting services?
Yes, we specialize in high-end corporate gifts. We offer bulk pricing and custom branding options for businesses looking to provide premium stationery to clients or employees.